Visitor Experience Assistant
Do you want to help bring cultural experiences to life?
We usually respond within two weeks
Job Title: Visitor Experience Assistant
Salary: £23,665.20 per annum
Location: Milestones Museum & Basing House, Basingstoke
Hours: Full-time with regular weekend working
Type of Contract: Permanent
Job Description: Visitor Experience Assistant
Do you want to help bring cultural experiences to life?
You’ll be a vital member of our front of house team and at the heart of the visitor journey. From the moment visitors walk through the door to the time they leave, you’ll help create memorable, engaging and welcoming experiences for people of all ages.
You’ll work across a wide range of front of house areas. Whether you’re welcoming visitors, promoting products in the gift shop or serving in catering outlets, you’ll play a key role in ensuring visitors have an outstanding day out.
You’ll be responsible for upholding the highest front of house standards, delivering consistently excellent customer service and ensuring the museum is presented in its very best light. You might even find yourself in costume, helping bring Milestones’ historic streets to life!
A bit about you
A confident verbal communicator, you’ll excel at making others feel welcome and valued. You’ll have a strong drive to make the visitor experience at Milestones and Basing House the best it can be, ensuring each and every visitor has an excellent day out!
You’ll be a supportive team player, always willing to jump in and lend a hand, but also happy to work on your own initiative when necessary. You might even know a little about history yourself and be keen to pass your knowledge onto others in an engaging way.
What it’s like to work for us
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.
We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.
The benefits of working for us
25 days annual leave + bank holidays (pro-rated for part time working)
5% Employer pension contributions
Generous occupational maternity, adoption and paternity pay
Enhanced occupational sick pay
Generous compassionate leave scheme
Paid emergency leave
Industry leading Employee Assistance Programme
Access to same day GP appointments for employees and their immediate family
Life assurance scheme (x3 annual salary)
Interest-free Season ticket loans and travel loans from first day of employment
Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
Access to free eye tests and vouchers towards glasses for VDU use
Free flu vaccination vouchers
Cycle to Work Scheme
Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
Opportunities to learn, develop and progress
Free tea and coffee
Team Card - Free access to venues for friends and family, and discounts across café and retail.
To apply please fill in the application form with an up-to-date CV. We would encourage a covering letter for this position around your context for applying and why you would excel in the position.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.
Closing date for applications: 22 March 2026
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/
If you have any queries relating to the recruitment process, please email people@hampshireculturaltrust.org.uk
- Department
- Operations
- Role
- Visitor Experience (Front of House)
- Locations
- Milestones Museum and Basing House
- Yearly salary
- £23,665.2
- Employment type
- Full-time
- Job Level:
- 4A
Need to talk to us?
Use the live chat function to speak directly to the Hiring Manager or drop us a message at: recruitment@hampshireculturaltrust.org.uk.
Alternatively you can talk to us directly on: 01962 396678
Our employee benefits:
-
25 days annual leave + bank holidays (pro-rated for part time working)
-
7.5% Employer pension contribution
-
Generous occupational maternity, adoption and paternity pay
-
Generous occupational sick pay
-
Life assurance scheme - 3x annual salary
-
Industry-leading Employee Assistance Programme
-
Interest-free season ticket loans and travel loans from first day of employment
-
Access to 24/7 GP appointments for you and your immediate family
-
Free eye tests and vouchers towards glasses
-
Charity worker discounts scheme
(savings on retail, leisure, groceries, travel etc.)
-
Health cash plan
(cashback on dental, optical, medical for monthly subscription cost)
-
HCT Team Card
(free access to our admission charging venues and discounts across café and retail)
-
Free Flu vaccination vouchers
-
Cycle to work scheme
Our recruitment - what to expect
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Step 1 – Application
Check out who we are and find the role for you. Applying through our application form we'll find out about you and you an even add a fun flair to your application.
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Step 2 - Catch-up
Once we've got your application one of our team may reach out to find out more about you, your interest and to tell you about life at HCT. This is an informal catch-up.
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Step 3 - Interview and Assessment
Depending on the role you may have 1 or 2 stages of interviews. These will often include a task related to the role. We'll send a guidance pack prior to the interview to give you some hints, tips and to help prepare.
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Step 4 - Offer and Onboarding
Congratulations! We really think you could make your mark at HCT, so you'll receive your verbal offer and we'll start formally welcoming you.
Life at HCT
Not your traditional museum or art gallery
HCT is all about changing lives through culture and it is only through our staff and volunteers that we make that happen. We are selective on those who join us as we expect all of our teams and colleagues to uphold HCT’s values of being confident and creative in all circumstances. To strive for excellence with everything we do whilst taking responsibility and ownership for all aspects of our work as a trust in order to deliver amazing things through teamwork. All of this is underpinned by our keen strives to respect everyone’s individuality and uniqueness.
