General Manager
Do you have the leadership skills to inspire teams and deliver outstanding visitor experiences at Aldershot’s vibrant arts and culture hub?
We usually respond within two weeks
Job Title: General Manager
Level: 3A
Salary: £32,500 to £36,500 per annum
Location: West End Centre, Aldershot
Hours: 37 hours per week
Type of Contract: Permanent
Job Description: General Manager, West End Centre
Do you have the leadership skills to inspire teams and deliver outstanding visitor experiences at Aldershot’s vibrant arts and culture hub?
You’ll lead the delivery of exceptional visitor experiences and operational excellence, motivating high performing teams to achieve ambitious KPI’s. Working collaboratively with colleagues across multiple departments, including central teams, to drive commercial performance including box office revenue, bar spend, venue hire and community programme workshops and courses as well as ensuring high visitor experience and strong operational standards.
A bit about you
You’ll bring significant experience managing a public venue in customer-facing operations, with a proven track record of delivering operational excellence in terms of visitor experience, as well as Health and Safety and Compliance. You will have strong financial and commercial acumen, including budget management and driving commercial performance, and you’ll be an excellent communicator with strong stakeholder engagement skills. An interest in the arts and cultural sector is highly desirable.
What it’s like to work for us
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 19+ attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.
The benefits of working for us
25 days annual leave + bank holidays (pro-rated for part time working)
7.5% Employer pension contributions
Generous occupational maternity, adoption and paternity pay
Enhanced occupational sick pay
Emergency leave scheme
Life assurance scheme (x3 annual salary)
Industry leading Employee Assistance Programme
Interest-free Season ticket loans and travel loans from first day of employment
Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
Access to same day GP appointments for employees and their immediate family
Access to free eye tests and vouchers towards glasses for VDU use
Free flu vaccination vouchers
Cycle to Work Scheme
Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
Opportunities to learn, develop and progress
Free tea and coffee in all our venues
Team Card - Free access to our fee paying venues and discounts across café and retail.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.
To apply please fill in the application form with an up-to-date CV. We would encourage a covering letter for this position around your context for applying and why you would excel in the position.
Closing date for applications: 22 March 2026
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/
- Department
- Operations
- Role
- Venue Management
- Locations
- West End Centre
- Yearly salary
- £32,500 - £36,500
- Employment type
- Full-time
- Job Level:
- 3A
Need to talk to us?
Use the live chat function to speak directly to the Hiring Manager or drop us a message at: recruitment@hampshireculturaltrust.org.uk.
Alternatively you can talk to us directly on: 01962 396678
Our employee benefits:
-
25 days annual leave + bank holidays (pro-rated for part time working)
-
7.5% Employer pension contribution
-
Generous occupational maternity, adoption and paternity pay
-
Generous occupational sick pay
-
Life assurance scheme - 3x annual salary
-
Industry-leading Employee Assistance Programme
-
Interest-free season ticket loans and travel loans from first day of employment
-
Access to 24/7 GP appointments for you and your immediate family
-
Free eye tests and vouchers towards glasses
-
Charity worker discounts scheme
(savings on retail, leisure, groceries, travel etc.)
-
Health cash plan
(cashback on dental, optical, medical for monthly subscription cost)
-
HCT Team Card
(free access to our admission charging venues and discounts across café and retail)
-
Free Flu vaccination vouchers
-
Cycle to work scheme
Our recruitment - what to expect
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Step 1 – Application
Check out who we are and find the role for you. Applying through our application form we'll find out about you and you an even add a fun flair to your application.
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Step 2 - Catch-up
Once we've got your application one of our team may reach out to find out more about you, your interest and to tell you about life at HCT. This is an informal catch-up.
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Step 3 - Interview and Assessment
Depending on the role you may have 1 or 2 stages of interviews. These will often include a task related to the role. We'll send a guidance pack prior to the interview to give you some hints, tips and to help prepare.
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Step 4 - Offer and Onboarding
Congratulations! We really think you could make your mark at HCT, so you'll receive your verbal offer and we'll start formally welcoming you.
Life at HCT
Not your traditional museum or art gallery
HCT is all about changing lives through culture and it is only through our staff and volunteers that we make that happen. We are selective on those who join us as we expect all of our teams and colleagues to uphold HCT’s values of being confident and creative in all circumstances. To strive for excellence with everything we do whilst taking responsibility and ownership for all aspects of our work as a trust in order to deliver amazing things through teamwork. All of this is underpinned by our keen strives to respect everyone’s individuality and uniqueness.
