Job Title: Visitor Experience Assistant

Level: 4A

Salary: £10,286.34 pro rata per annum (£23,665.20 FTE)

Location: Rockbourne Roman Villa

Hours: 730 hours per year, working regular weekends.

Type of Contract: Annualised Permanent

Job Description: Visitor Experience Assistant

Do you want to help bring history to life at one of Hampshire’s most unique heritage sites?

As a key member of our Operations Team at Rockbourne Roman Villa, you’ll be at the heart of welcoming visitors to this remarkable archaeological site. You’ll provide outstanding customer service, support our retail and admissions processes, and help ensure the Villa remains a well-presented, inspiring and accessible place for everyone.

This role works to a 730-hour annualised contract, meaning your working hours vary across the year depending on seasonal demand. You will work regular weekends, with the majority of hours – around 630 hours - scheduled between April and September, when the site is open to the public (Thursday to Sunday and Bank Holidays). Between October and March you will agree your working hours with the General Manager. Allocated duties outside of the season, will include meeting contractors on site, carrying out regular checks on site, collection care, scheduled training and preparing the site for reopening. You will also receive a £1.00 per hour Duty Manager uplift for any hours worked as the onsite duty manager – following training.

A bit about you

You’ll be a people-focused, proactive team member with a passion for great visitor engagement. You will enjoy meeting new people, contributing to a welcoming atmosphere, and providing excellent customer service. You will be able to demonstrate an ability to prioritise and plan your time well, supervise and delegate tasks to a small team of volunteers, and evidence of following operational processes and procedures.  You will also be confident using a range of digital systems, including box office, retail and stock systems.

What it’s like to work for us

Hampshire Cultural Trust creates inspirational cultural experiences that enrich and transform lives. We operate 20+ attractions and deliver outreach and engagement programmes across Hampshire. We value diversity, equity and inclusion and are committed to supporting the wellbeing and development of our staff.

The benefits of working for us

•  7.5% Employer pension contributions

• Generous occupational maternity, adoption and paternity pay

• Enhanced occupational sick pay

• Generous compassionate leave scheme

• Paid emergency leave

• Industry leading Employee Assistance Programme

• Access to same day GP appointments for employees and their immediate family

• Life assurance scheme (x3 annual salary)

• Interest-free Season ticket loans and travel loans from first day of employment

• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)

• Access to free eye tests and vouchers towards glasses for VDU use

• Free flu vaccination vouchers

• Cycle to Work Scheme

• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)

• Opportunities to learn, develop and progress

• Free tea and coffee

• Team Card - Free access to venues for friends and family, and discounts across café and retail.

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 1 March 2026

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/

If you have any queries relating to the recruitment process, please email people@hampshireculturaltrust.org.uk