Visitor Experience Manager
We usually respond within two weeks
Job Description
Salary:
Visitor Experience Manager£26,500 to £31,000 per annum, depending on experience
Location:
Milestones Museum
Hours:
37 hours per week including occasional weekends and bank holidays
Type of Contract:
One year fixed term contract (maternity cover)
Referral Category:
B
Do you love sharing your passion for history?
As the Visitor Engagement Manager, you’ll be responsible for the day-to-day interpretation of the displays at our largest and busiest museum - Milestones. You’ll lead and develop our team of Interpreters and volunteers to bring history to life through immersive experiences. You will support the creation of exhibitions and visitor events across the site.
You’ll ensure high standards and consistent, excellent customer service as well as delivering safe, engaging and commercially successful projects. You will motivate and develop the team and support them to perform at a high level whilst actively shaping an inclusive, collaborative, and productive team culture.
A bit about you
A confident people manager, your drive and organisational skills will help you to motivate our enthusiastic volunteers to bring our busy Living History Museum to life for our visitors.
You will be used to using your skills and attention to detail to create audience focused, accessible interpretation from live presentations to exhibitions. Ensuring we have 1940s shop keepers for our Sweet Shop, training volunteers to demonstrate washing clothes the Victorian way, looking after new objects, working on our exhibitions and family trails this role offers new challenges in a fast paced, exciting, and fun workplace. As no two days are the same, you’ll thrive on variety and be able to think on your feet to solve problems.
What it’s like to work for us
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support visitor attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.
The benefits of working for us
- 25 days annual leave + bank holidays (pro-rated for part time working)
- 7.5% Employer pension contributions
- Generous occupational maternity, adoption and paternity pay
- Enhanced occupational sick pay
- Generous compassionate leave scheme
- Emergency leave scheme
- Life assurance scheme (x3 annual salary)
- Industry leading Employee Assistance Programme
- Interest-free Season ticket loans and travel loans from first day of employment
- Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
- Access to same day GP appointments for employees and their immediate family
- Access to free eye tests and vouchers towards glasses for VDU use
- Free flu vaccination vouchers
- Cycle to Work Scheme
- Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
- Opportunities to learn, develop and progress
- Free tea and coffee in all our venues
- Team Card - Free access to our fee paying venues and discounts across café and retail.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.
To apply please fill in the application form with an up-to-date CV. Please provide a covering letter to support your application, including why you would excel in the position.
Closing date for applications: 30th June 2025
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/
- Department
- Programme and Collections
- Locations
- Milestones Museum and Basing House
- Yearly salary
- £26,500 - £31,000
- Employment type
- Contract
- Job Level:
- 3B
Need to talk to us?
Use the live chat function to speak directly to the Hiring Manager or drop us a message at: recruitment@hampshireculturaltrust.org.uk.
Alternatively you can talk to us directly on: 01962 396678
Our employee benefits:
-
25 days annual leave + bank holidays (pro-rated for part time working)
-
7.5% Employer pension contribution
-
Generous occupational maternity, adoption and paternity pay
-
Generous occupational sick pay
-
Life assurance scheme - 3x annual salary
-
Industry-leading Employee Assistance Programme
-
Interest-free season ticket loans and travel loans from first day of employment
-
Access to 24/7 GP appointments for you and your immediate family
-
Free eye tests and vouchers towards glasses
-
Charity worker discounts scheme
(savings on retail, leisure, groceries, travel etc.)
-
Health cash plan
(cashback on dental, optical, medical for monthly subscription cost)
-
HCT Team Card
(free access to our admission charging venues and discounts across café and retail)
-
Free Flu vaccination vouchers
-
Cycle to work scheme
Our recruitment - what to expect
-
Step 1 – Application
Check out who we are and find the role for you. Applying through our application form we'll find out about you and you an even add a fun flair to your application.
-
Step 2 - Catch-up
Once we've got your application one of our team may reach out to find out more about you, your interest and to tell you about life at HCT. This is an informal catch-up.
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Step 3 - Interview and Assessment
Depending on the role you may have 1 or 2 stages of interviews. These will often include a task related to the role. We'll send a guidance pack prior to the interview to give you some hints, tips and to help prepare.
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Step 4 - Offer and Onboarding
Congratulations! We really think you could make your mark at HCT, so you'll receive your verbal offer and we'll start formally welcoming you.
Life at HCT
Not your traditional museum or art gallery
HCT is all about changing lives through culture and it is only through our staff and volunteers that we make that happen. We are selective on those who join us as we expect all of our teams and colleagues to uphold HCT’s values of being confident and creative in all circumstances. To strive for excellence with everything we do whilst taking responsibility and ownership for all aspects of our work as a trust in order to deliver amazing things through teamwork. All of this is underpinned by our keen strives to respect everyone’s individuality and uniqueness.
Milestones Museum and Basing House
Visitor Experience Manager
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