Hampshire Cultural Trust logotype

This website uses cookies to ensure you get the best experience.

Hampshire Cultural Trust and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Youtube, Vimeo, Linkedin, Meta
Hampshire Cultural Trust career site
Operations · The Arc

Assistant General Manager, The Arc

Are you a dynamic, commercially focused operations manager looking to deliver in a unique public venue?

We usually respond within two weeks

Job Title: Assistant General Manager

Grade: 3A – General Management

Salary: £33,000 – £38,000

Location: The Arc, Winchester

Hours: 37 hours per week with evening and weekends work.

Type of Contract: Permanent

Referral Category: Category A

Job Description: Assistant General Manager

Are you a dynamic, commercially focused operations manager looking to deliver in a unique public venue?

As Assistant General Manager, you will lead the operational delivery and visitor experience across the Arc. You will inspire the visitor experience team to deliver impeccable customer service, maximising the visitor experience and taking advantage of the exciting commercial opportunities, to meet ambitious income targets and KPIs across front of house, events, and retail. You will also hold responsibility for the venue’s health and safety and facilities management onsite, ensuring a safe, compliant operation alongside fantastic visitor experiences.

A bit about you

You’ll have experience of operational management in a public-facing venue and be skilled at balancing competing priorities. You’ll be an enthusiastic, commercial manager who puts customer service at the heart of everything you do relishing the opportunity to lead operations at Hampshire Cultural Trust’s largest public venue, The Arc. Your strong financial and commercial acumen will allow you to inspire your team to achieve customer focused and financial target allowing you to develop and maintain a diverse high performing team. This will be coupled with your experience in managing health and safety in a public venue to ensure a safe and comfortable for visitors.

An interest in arts and culture is a big plus, alongside existing experience of working with local authorities as partners.

What it’s like to work for us

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 23+ attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 28.02.2025

Proposed Interview date: TBC

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/

Department
Operations
Role
Venue Management
Locations
The Arc
Yearly salary
£33,000 - £38,000
Employment type
Full-time

Need to talk to us?

Use the live chat function to speak directly to the Hiring Manager or drop us a message at: recruitment@hampshireculturaltrust.org.uk.

Alternatively you can talk to us directly on: 01962 396678

Our employee benefits:

  • 25 days annual leave + bank holidays (pro-rated for part time working)


  • 7.5% Employer pension contribution


  • Generous occupational maternity, adoption and paternity pay


  • Generous occupational sick pay

  • Life assurance scheme - 3x annual salary

  • Industry-leading Employee Assistance Programme

  • Interest-free season ticket loans and travel loans from first day of employment

  • Access to 24/7 GP appointments for you and your immediate family

  • Free eye tests and vouchers towards glasses

  • Charity worker discounts scheme

    (savings on retail, leisure, groceries, travel etc.)

  • Health cash plan

    (cashback on dental, optical, medical for monthly subscription cost)

  • HCT Team Card

    (free access to our admission charging venues and discounts across café and retail)

  • Free Flu vaccination vouchers

  • Cycle to work scheme

Our recruitment - what to expect

  • Step 1 – Application

    Check out who we are and find the role for you. Applying through our application form we'll find out about you and you an even add a fun flair to your application.

  • Step 2 - Catch-up

    Once we've got your application one of our team may reach out to find out more about you, your interest and to tell you about life at HCT. This is an informal catch-up.

  • Step 3 - Interview and Assessment

    Depending on the role you may have 1 or 2 stages of interviews. These will often include a task related to the role. We'll send a guidance pack prior to the interview to give you some hints, tips and to help prepare.

  • Step 4 - Offer and Onboarding

    Congratulations! We really think you could make your mark at HCT, so you'll receive your verbal offer and we'll start formally welcoming you.

Life at HCT

Not your traditional museum or art gallery

HCT is all about changing lives through culture and it is only through our staff and volunteers that we make that happen. We are selective on those who join us as we expect all of our teams and colleagues to uphold HCT’s values of being confident and creative in all circumstances. To strive for excellence with everything we do whilst taking responsibility and ownership for all aspects of our work as a trust in order to deliver amazing things through teamwork. All of this is underpinned by our keen strives to respect everyone’s individuality and uniqueness.

The Arc

Operations · The Arc

Assistant General Manager, The Arc

Are you a dynamic, commercially focused operations manager looking to deliver in a unique public venue?

Loading application form

Already working at Hampshire Cultural Trust?

Let’s recruit together and find your next colleague.