Customer Service Executive
Are passionate about customer service but also want to make a meaningful impact on arts and culture?
We usually respond within two weeks
Job Title: Customer Service Executive
Level: 4A
Salary: £24,000 - £25,500 per annum
Location: Chilcomb House, Winchester
Hours: 37 hours - Evening and weekend working will be required.
Type of Contract: Permanent
Referral Category: Category B
Job Description: Customer Service Executive
Are passionate about customer service but also want to make a meaningful impact on arts and culture?
A bit about you
Your experience in providing outstanding customer service allows you to manage high volumes of customer queries, ticket queries, ticketing and support across our venues. You will use your customer service skills, administrative experience and creativity to support all areas of visitor experience across our arts, culture and heritage teams. You will be driven to meet monthly targets always with a customer focus working collaboratively with colleagues to upsell packages for events amongst a variety of other tasks. You will be comfortable making pro-active outbound sales calls to attract new customers and to support the Business Development Manager with increasing group booking enquiries.
But don’t worry if you don’t if you don’t meet all of our essential and desirable criteria, we would still love to hear from you.
What it’s like to work for us
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.
To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.
Closing date for applications: 2 February 2025
Proposed Interview date: W/C 10 February 2025
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/
- Department
- Marketing and Communications
- Role
- Customer Service
- Locations
- Chilcomb House
- Remote status
- Hybrid Remote
- Yearly salary
- £24,000 - £25,500
- Employment type
- Full-time
Need to talk to us?
Use the live chat function to speak directly to the Hiring Manager or drop us a message at: recruitment@hampshireculturaltrust.org.uk.
Alternatively you can talk to us directly on: 01962 396678
Our employee benefits:
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25 days annual leave + bank holidays (pro-rated for part time working)
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7.5% Employer pension contribution
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Generous occupational maternity, adoption and paternity pay
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Generous occupational sick pay
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Life assurance scheme - 3x annual salary
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Industry-leading Employee Assistance Programme
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Interest-free season ticket loans and travel loans from first day of employment
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Access to 24/7 GP appointments for you and your immediate family
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Free eye tests and vouchers towards glasses
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Charity worker discounts scheme
(savings on retail, leisure, groceries, travel etc.)
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Health cash plan
(cashback on dental, optical, medical for monthly subscription cost)
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HCT Team Card
(free access to our admission charging venues and discounts across café and retail)
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Free Flu vaccination vouchers
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Cycle to work scheme
Our recruitment - what to expect
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Step 1 – Application
Check out who we are and find the role for you. Applying through our application form we'll find out about you and you an even add a fun flair to your application.
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Step 2 - Catch-up
Once we've got your application one of our team may reach out to find out more about you, your interest and to tell you about life at HCT. This is an informal catch-up.
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Step 3 - Interview and Assessment
Depending on the role you may have 1 or 2 stages of interviews. These will often include a task related to the role. We'll send a guidance pack prior to the interview to give you some hints, tips and to help prepare.
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Step 4 - Offer and Onboarding
Congratulations! We really think you could make your mark at HCT, so you'll receive your verbal offer and we'll start formally welcoming you.
Life at HCT
Not your traditional museum or art gallery
HCT is all about changing lives through culture and it is only through our staff and volunteers that we make that happen. We are selective on those who join us as we expect all of our teams and colleagues to uphold HCT’s values of being confident and creative in all circumstances. To strive for excellence with everything we do whilst taking responsibility and ownership for all aspects of our work as a trust in order to deliver amazing things through teamwork. All of this is underpinned by our keen strives to respect everyone’s individuality and uniqueness.
Chilcomb House
Customer Service Executive
Are passionate about customer service but also want to make a meaningful impact on arts and culture?
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