Duty Manager, West End Centre
Do you want to support an impactful community venue to deliver award winning live performance programmes and great experiences?
We usually respond within two weeks
Job Title: Duty Manager, West End Centre
Grade: 3B – General Management
Salary: Circa £25,000
Location: West End Centre, Aldershot
Hours: 37 hours per week with evening and weekends work.
Type of Contract: Permanent
Referral Category: Category A
Job Description (JD): Duty Manager, West End Centre
Do you want to support an impactful community venue to deliver award winning live performance programmes and great experiences?
The opportunity has arisen to take on duty management for a variety of events and hires across the award-winning West End Centre. This role will see you lead the venue operations through venue hire, workshops as well as busy evening and weekend live performances. From live music to comedy and theatre you will manage all aspects of the venue operations in partnership with the Technical Manager and venue’s General Manager. You will comfortably lead through any situation whilst maintaining fantastic customer service and engagement with acts / performers. As part of the venue leadership team, you will also take ownership specifically on administrative elements of the venue’s operations including managing the venue hire experience and supporting the General Manager with your back-office skillset, however you’ll still be comfortable taking the lead on a busy show night.
A bit about you
You will hold operational leadership experience across a customer focused public venue or similar, with the ability to deliver and encouraging others to offer consistently high levels of customer service. You will be able to demonstrate comfort with high-pressure environment. This will be coupled with strong experience of the administrative elements of venue management including reporting, invoicing and managing back-office venue operations with strong administrative ability. You will also bring an awareness of health and safety processes. Interest in heritage, arts and culture would be beneficial but a passion for what we do is essential.
What it’s like to work for us
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 24 attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.
To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.
Closing date for applications: 19 January 2025
Proposed Interview date: February 2025
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/
- Department
- Operations
- Role
- Venue Management
- Locations
- West End Centre
- Yearly salary
- £25,000
- Employment type
- Full-time
Need to talk to us?
Use the live chat function to speak directly to the Hiring Manager or drop us a message at: recruitment@hampshireculturaltrust.org.uk.
Alternatively you can talk to us directly on: 01962 396678
Our employee benefits:
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25 days annual leave + bank holidays (pro-rated for part time working)
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7.5% Employer pension contribution
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Generous occupational maternity, adoption and paternity pay
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Generous occupational sick pay
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Life assurance scheme - 3x annual salary
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Industry-leading Employee Assistance Programme
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Interest-free season ticket loans and travel loans from first day of employment
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Access to 24/7 GP appointments for you and your immediate family
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Free eye tests and vouchers towards glasses
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Charity worker discounts scheme
(savings on retail, leisure, groceries, travel etc.)
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Health cash plan
(cashback on dental, optical, medical for monthly subscription cost)
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HCT Team Card
(free access to our admission charging venues and discounts across café and retail)
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Free Flu vaccination vouchers
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Cycle to work scheme
Our recruitment - what to expect
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Step 1 – Application
Check out who we are and find the role for you. Applying through our application form we'll find out about you and you an even add a fun flair to your application.
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Step 2 - Catch-up
Once we've got your application one of our team may reach out to find out more about you, your interest and to tell you about life at HCT. This is an informal catch-up.
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Step 3 - Interview and Assessment
Depending on the role you may have 1 or 2 stages of interviews. These will often include a task related to the role. We'll send a guidance pack prior to the interview to give you some hints, tips and to help prepare.
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Step 4 - Offer and Onboarding
Congratulations! We really think you could make your mark at HCT, so you'll receive your verbal offer and we'll start formally welcoming you.
Life at HCT
Not your traditional museum or art gallery
HCT is all about changing lives through culture and it is only through our staff and volunteers that we make that happen. We are selective on those who join us as we expect all of our teams and colleagues to uphold HCT’s values of being confident and creative in all circumstances. To strive for excellence with everything we do whilst taking responsibility and ownership for all aspects of our work as a trust in order to deliver amazing things through teamwork. All of this is underpinned by our keen strives to respect everyone’s individuality and uniqueness.
West End Centre
Duty Manager, West End Centre
Do you want to support an impactful community venue to deliver award winning live performance programmes and great experiences?
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