Casual Front of House and Cafe Assistant

Application Deadline: 16 November 2026

Department: Operations

Employment Type: Bank

Location: The Arc

Reporting To: Leonie Hadden

Compensation: £14.25 / hour

Description

Salary: £14.25 per hour including rolled-up holiday pay
Location: The Arc, Winchester

Hours: Ad hoc including weekends and evenings

Type of Contract: Casual

Do you have a passion for customer service and want to deliver outstanding visitor experiences?

The Casual Front of House and Cafe Assistant role at The Arc is more than just a job. It's an opportunity to be part of one of Winchester's most vibrant cultural venues, welcoming visitors to performances, exhibitions, workshops, community events and our cafe throughout the year.

As the first point of contact for our visitors, you'll play a key role in creating a warm and memorable experience whether guests are attending a live event, exploring our gallery exhibitions, visiting the library, taking part in a workshop, or relaxing in our café. Working as part of a friendly and dedicated team, you'll help bring The Arc to life while delivering exceptional customer service in a fast-paced and exciting environment.

While the role includes evening and weekend work, you'll enjoy being at the heart of a venue that celebrates creativity, culture and community.

A bit about you

You’re an enthusiastic and approachable person who loves working with people. You’re a supportive team player who is happy to help wherever you’re needed. You thrive in a fast-paced café environment, handling orders and payments accurately, and remaining calm under pressure. You’re passionate about delivering excellent customer service and committed to maintaining high standards of safety, cleanliness, and professionalism. You have a genuine interest in arts, culture, and creating great visitor experiences!

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

5% Employer pension contributions (terms and conditions apply)
Opportunities to learn, develop and progress
Free tea and coffee
Team Card - Discounts across café and retail

Timeframes

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form, we would encourage a covering letter for this position around your context for applying and why you would excel in the position.

Closing date for applications: 16 November 2026

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/

If you have any queries relating to the recruitment process, email people@hampshireculturaltrust.org.uk or call our enquiries line on 01962 398412.

Who we are

The benefits of working for us

Timeframes

About Hampshire Cultural Trust

Documents