Operations · Rockbourne Roman Villa

Casual Visitor Experience Assistant

Do you have a passion for creating memorable experiences and love interacting with people?

We usually respond within two weeks

Job Title: Casual Visitor Experience Assistant

Salary: £13.73 per hour including holiday pay

Location: Rockbourne Roman Villa

Hours: Ad hoc, including weekends and evenings.

Type of Contract: Casual

Job Description: Visitor Experience Assistant, Rockbourne Roman Villa

Do you have a passion for creating memorable experiences and love interacting with people?

As Casual Visitor Experience Assistant (Casual Front of House), you’ll use your brilliant people skills to provide an excellent customer experience for our visitors at Rockbourne Roman Villa, in the beautiful village of Rockbourne near Fordingbridge.

You will work within a small, dedicated team to support the day-to-day operation of the venue. Your primary role is being the welcome face of the museum, greeting visitors and offering a high level of customer service. You will receive training on our systems, so you are confident handling admission ticket sales and retail transactions. You will also support with general housekeeping duties and ensuring the site remains well presented, accessible and pleasant for our visitors.

This is a casual role so offers great flexibility, with midweek and weekend shifts, and the possibility of some evening work supporting our exciting events programme. Rockbourne Roman Villa is open to the public Thursday to Sunday, and Bank Holiday Mondays, 11am – 4pm, with occasional events and group visits outside of these times. The site is open seasonally, between April to October. There are also opportunities to work casually at Red House Museum in Christchurch, Dorset, all year round.

A bit about you

You will have great people skills and demonstrable experience of working well within a team. You will also have experience striving for operational excellence in a public facing roll.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

Opportunities to learn, develop and progress
Free tea and coffee

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 30 May 2025

To find out more about us visit our website www.hampshireculture.org.uk and

https://careers.hampshireculturaltrust.org.uk/

If you have any queries relating to the recruitment process, please call our enquiries line on 01962 869 864 or email people@hampshireculturaltrust.org.uk

Department: Operations
Role: Visitor Experience (Front of House)
Locations: Rockbourne Roman Villa
Hourly salary: 13.73
Employment type: Contract
Job Level:: 4A

Our recruitment - what to expect

Step 1 – Application

Check out who we are and find the role for you. Applying through our application form we'll find out about you and you an even add a fun flair to your application.
Step 2 - Catch-up

Once we've got your application one of our team may reach out to find out more about you, your interest and to tell you about life at HCT. This is an informal catch-up.
Step 3 - Interview and Assessment

Depending on the role you may have 1 or 2 stages of interviews. These will often include a task related to the role. We'll send a guidance pack prior to the interview to give you some hints, tips and to help prepare.
Step 4 - Offer and Onboarding

Congratulations! We really think you could make your mark at HCT, so you'll receive your verbal offer and we'll start formally welcoming you.

Need to talk to us?

Use the live chat function to speak directly to the Hiring Manager or drop us a message at: recruitment@hampshireculturaltrust.org.uk.

Alternatively you can talk to us directly on: 01962 396678

Life at HCT

Not your traditional museum or art gallery

HCT is all about changing lives through culture and it is only through our staff and volunteers that we make that happen. We are selective on those who join us as we expect all of our teams and colleagues to uphold HCT’s values of being confident and creative in all circumstances. To strive for excellence with everything we do whilst taking responsibility and ownership for all aspects of our work as a trust in order to deliver amazing things through teamwork. All of this is underpinned by our keen strives to respect everyone’s individuality and uniqueness.